Privacy Policy & Terms & Conditions

This privacy policy sets out how The Dandelion Hideaway uses and protects any information that you give to The Dandelion Hideaway when you use this website.

WHO ARE WE?

We are A H Oliver & Son of Fenn Lane Farm, Upton, Nuneaton, CV13 6BL. Trading as The Dandelion Hideaway. You can contact us on hello@dandyglamping.co.uk. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the fair and transparent processing and safeguarding of your personal information and other data which is collected by us or provided to us via the use of our website.

In providing our services to you, we must collect personal information from you and make subsequent use of it as detailed below. By visiting our website, registering an account and / or purchasing services or goods, you are accepting and consenting to the practices described in this policy.

HOW WE WILL COLLECT INFORMATION?

We will only collect personal information from you by specifically asking for it:

• When you make a booking with us over the telephone or via our internet booking facilities.
• When you write, telephone or email us to make an enquiry.
• When you register with us to receive newsletters or email updates; and when you enter competitions run by us or take part in surveys or customer feedback.
• Participate in discussion boards on social media functions

WHAT INFORMATION WILL WE COLLECT?

We may collect all or some of the following information relating to you or other parties on your booking:

• Names and contact details (including your telephone number, email and postal address);
• Special requirements such as those relating to any disability or medical condition which may affect your chosen booking.

When you make a booking on the Dandelion Hideaway website, you will be prompted to give credit/ debit card or other payment details to a third party payment processor. OPAYO. Whilst it may feel like we are collecting this information, it is actually being collected by OPAYO directly. We do not see or store your credit card information.

HOW WE WILL USE THE INFORMATION YOU GIVE

We may use information held about you in the following ways:

• to administer our Website and manage your account;
• to improve our Website and our service so that it is most effective;
• to deal with enquiries, and carry out our obligations arising from any contracts entered into between you and us;
• to notify you of any service, support or account notifications or updates in relation to our Website, your account or our services that may affect you;
• to provide you with information, products and services that you request from us;
• to administer any competition or promotion that you have entered which includes notifying you if you are the winner;
• to process job applications for vacancies you are applying for;
• for internal record-keeping, reporting, service renewal.

We may also contact you for marketing purposes. This is where we will provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were subject of a previous sale or negotiations of sale to you. If you are not a customer of ours we will contact you by electronic means only if you have consented to this (e.g. where you have signed up to our newsletter). We will only ever pass your details to third parties that wish to directly market to you where you have given us explicit consent to do so.

If you want us to use your data, or to pass your details on to third parties, for marketing purposes, please tick the relevant box situated on the form on which we collect your data. If you do not tick that box, we will not send you any marketing communications or pass your details to third parties that want to market you.

WILL MY INFORMATION BE DISCLOSED TO THIRD PARTIES?

We may pass selected information to selected third parties including:

• selected third parties who would like to market their products and services to you but only where you have explicitly consented for us to do so.
• Our technology partner for the purpose of sending triggered emails, such as cart abandonment and purchase confirmation emails, and personalised marketing, for example to suggest products that are related to your previous purchase;
• Selected social media sites where we upload limited personal information, such as your email address, so that we can market to you on those social media platforms about our products and services we think may be of interest to you.

We may also disclose your personal information to third parties:

• If we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use to our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of A H Oliver & Son, any of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may process your data because:

• We are legally obliged to e.g. to confirm your identity; the processing is necessary for the performance of the contract with you to provide our services.
• In some instances, we will rely on your consent to process personal date and where we do this, it will be flagged to you at the time.

SECURITY AND RETENTION OF YOUR INFORMATION

We will take necessary steps to make sure that the information we hold about you is kept secure at all times against unauthorized or unlawful loss or disclosure. We will retain it only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely. We also have appropriate contractual obligation with our ‘data processors’ to ensure that they comply with the requirements of UK law. However, outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country.

COOKIE POLICY

Cookies are small amounts of information which we may store on your computer.

Our website does make use of cookies. Cookies make it easier for you to log on to and use the site during future visits . They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies from our website by following the relevant instructions which can be found at www.aboutcookies.org In that case, you may not be able to use certain features on our site. You can also edit your cookie preferences.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. 

• For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
• For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
• For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
• For any other web browser, please visit your web browser’s official web pages.

TERMS & CONDITIONS

Bookings and Payments

The dates of your booking will be held upon payment of a non-refundable deposit of 30% or payment in full. Any booking less than 10 weeks in advance of your check in date must be paid in full immediately. On receipt of the deposit, a booking confirmation will be sent to you within 24 hours, containing the details of your stay and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible. Payments can only be made by either debit or credit cards.

Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If you are unable to pay the balance before the stated due date, you will forfeit your deposit and your booking will be cancelled.

The Dandelion Hideaway only accepts bookings from persons over 18 years of age. The Dandelion Hideaway reserves the right, always, without statement of reasons, to refuse a booking.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Prices 

The prices featured on the website are not binding; The Dandelion Hideaway reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding. 

Rental of a Canvas Cottage

In the rental price of every canvas cottage the following is included:

• Rental of ‘tent’ and the pitch.
• Use of and access to the field’s adjoining the Spinney Meadow.
• Use of water, gas and wood.
• VAT according to the guidelines of the VAT administration.
• Not included are, among other things:
• Washing of the dishes.
• Stripping of the rented linen.
• Putting the waste into a waste bag and placing it in the refuse container.

Arrival Time

Our check in time is between 3 – 6pm, we do understand that sometimes this may be inconvenient, or events occur to make this exceedingly difficult. It is important to plan your journey so that you arrive to the farm during daylight. 

Cancellations

Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable. All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date. Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. The Dandelion Hideaway is a holiday company and operates to the same industry principles as travel companies, tour operators and airlines. We advise that you have valid annual insurance in place that will provide suitable cover for accidents, illness, bereavement, transport difficulties as well as extreme weather conditions. 

Group bookings

It is the right of The Dandelion Hideaway to refuse group bookings if we feel that this may be of detriment to other guests staying on the farm. We do not accept single sex parties. 

Day visitors

In the past, we have received and welcome day visitors of guests in residence, we have changed our policy after listening and responding to guest feedback. Day visitors are no longer permitted. 

As a holiday destination hosting just six families, it is important to maintain the atmosphere of a private, tranquil place for the enjoyment of everyone’s holiday. We are unlike a large camping site and you do pay a premium for the bespoke nature of The Dandelion Hideaway. We have found in the past receiving day guests significantly increased the number of guests on the farm and the numbers of guests at the hosted complimentary farm activities, which is not conducive or favourable to promoting and maintaining the atmosphere. 

Pets

Pets are only permitted with the prior consent of the Owners and where pets are permitted, they are to be kept under control. Pets must not be left in the canvas cottage unsupervised as this could result in damage to the Property and distress to the animal (s). A maximum of two pets per Canvas Cottage is allowed. There is a £25 tariff payable per holiday per pet. 

Guest Behaviour  – The holiday; guest conditions of occupancy and conduct

The Guests have the right to occupy the Property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).

Guests undertake to behave in a proper, appropriate, and legal manner with due respect to the Owner, the Property and other guests and their property. If any guest behaves inappropriately or improperly (of which the Owner will be the final judge on their Property), or illegally, the Owner reserves the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period. Any refund for so doing will be at the entire discretion of the Owner. In addition, the Owner reserves the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.

Breach of Booking Conditions

If there is a breach of any of these conditions by the Guest or any of their party, the Owners reserve the right to re-enter the Property and end the holiday and ask the Guest and their party to leave in addition to their other rights specified in these Booking Conditions. Ending the Holiday by the Owners or the Guests does not affect that party’s other rights and remedies.

Amendments or cancellation to reservations

An administration fee will be charged for amends to reservations of £30.00, this includes, change of dates, change of duration.

Governing Law and Jurisdiction

Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.

Authority to Sign – the person who signs the Booking Form certifies that:

• he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added later.
• the signatory is over eighteen years of age.
• they agree to take responsibility for the party occupying the Property, and to notify the Owners if they are not a member of the holiday party
• Bookings are not transferrable to other parties or guests

Nothing in these conditions excludes or limits the liability of the Owners:

• for death or personal injury caused by the Owners negligence.
• for any matter which it would be illegal for the Owners to exclude or attempt to exclude their liability

The use of open water, climbing trees and any other activity on the Owners land is the responsibility of the Guest and is done so at their own risk.

Assumption of Risks

You will be staying on a working farm with live animals and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen, and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the farmer as soon as possible. We advise that you have valid annual insurance in place that will provide suitable cover for accidents, illness, bereavement, transport difficulties as well as extreme weather conditions and the risk of your stay being cut short.

Liability

The Dandelion Hideaway at Osbaston House Farm accepts no liability for theft, loss or damage, of whatever nature, during or because of a stay at The Dandelion Hideaway.

• falling into defect or putting out of action of technical equipment and loss or closure of supplies at Osbaston House Farm.
• the tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, for The Dandelion Hideaway and, or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at The Dandelion Hideaway their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.
• If you leave your tent in an improper condition, additional (cleaning) costs can be charged. 

Force majeure

Force majeure on the side of The Dandelion Hideaway exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of The Dandelion Hideaway including threat of war, staff strikes, blockades, fire, floods, health pandemics and other disruptions or events.

Complaints

Despite all the care of The Dandelion Hideaway it could occur that you have a genuine complaint. You must take up this complaint immediately, to allow us to solve the matter as soon as possible.

Validity clause

If a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.